Archive for the ‘Services’ Category

Planning wedding cakes from a distance. A look behind the scenes.

Sunday, May 16th, 2010

In Montana, most things are far apart. It’s a big state, and long distances are a fact of life, even in the cake business. Whether couples come across the country to get married here, or just up from Twodot, many of our wedding cake clients live away from Bozeman all or part of the time. So how to plan a dream cake from 200 or even 2000 miles away? Here is a great example from a Sweet Pea Bakery wedding in the works for later this summer.

Visual references sent from an out-of-state bride to aid in cake design.

Visual references sent from an out-of-state bride to aid in cake design.

In one envelope we have color, line, texture, style and context. There are many more details in the emails and notes from phone conversations added to their file in our database. This couple even sent in some relatives to do the cake tasting. We posted pictures of their taster cakes to the web to save them translation over the phone while they talked about their favorites. So, with two months to go we know quite a bit about what this couple, who we’ve met only briefly, hopes for in their wedding cake. And we have a system in place to get them what they want without fuss or compromise.

This next example is from a bride who is close enough to home that we’ve actually had a couple chances to sit down and talk design. She brought the invitations, too, but took the extra step of bringing her graphic designer to meet us!

Cake design ideas come in many forms

Cake design ideas come in many forms

The designer is forwarding us the vector art used in the invitations. That complex pattern is built from only two repeating shapes, Carrie can scale these up to use as stencils for perfectly coordinated cakes. The printed samples will be used to match their colors, even the random sketches on a napkin help us better understand the couple’s wishes.

Our best trick for designing the best cake for each bride is no trick at all. We have developed a database to track event planning progress from the first e-mail until the cake is on the table.

Picture 2

From one simple worksheet we can link to all our correspondence, find contact info for all your vendors, get ingredient lists and allergens for any recipe, and print turn-by-turn directions to the venue. If you choose to decorate with ribbon, it tells us how much to buy so we don’t run short. It makes our pricing easy to predict and explain in clear terms. All these little details that can get overlooked during the planning process are there for us with the click of a mouse. You can confidently check cake planning off that long to-do list, and we can focus on what we do best. It’s more fun for all of us this way.

Carrie is currently available for weddings after Labor Day weekend this year through the holidays. Booking for the 2011 season will begin January 1st, but we are happy to schedule a consultation any time. Call the bakery at (406) 586-8200 or visit http://www.sweetpeabakery.net/weddings

Introducing 3-click online ordering: Schedule your next treat directly from the website!

Saturday, November 28th, 2009

We are happy to announce online ordering from Sweet Pea Bakery! Place your orders for local pick-up or delivery directly from our full cake and dessert menus at www.sweetpeabakery.net in only 3 clicks. It’s true.  Unlike phone ordering this function, powered by Schedulicity, is available 24 hours a day, 7 days a week. Order your next Sweet Pea treat from the comfort of your computer; no hassle, no credit card, no voice mail.

Why Schedulicity?

Our website has become the main interface for our customers to access our menus, as well as pictures and information about our products and services. We find that most people who pick up the phone to call us are either looking at the website during our conversation, or have visited recently to aid their ordering.

It seems like a natural extension of that interaction that some of these customers would prefer to save the phone call and order directly from that menu. But, to date we have been unsatisfied with Point of Sale options available to us. It turns out Carrie’s desserts, made to order by request, don’t work that well with Amazon-style order systems, based on depleting a pre-built stock of inventory.

Enter Schedulicity, a Bozeman-based online scheduling service that has gotten national attention by making life easier for service providers (such as stylists and massage therapists) and their clients. Their approach lets us divide up our work day into specific services based on our menu items, and allow customers to schedule our “services” directly from our own online menus. You can automatically add your dessert “reservation” to your calendar, and get e-mail reminders about your pick-up

How does it work?
Great question. Schedulicity makes the process easy as 1, 2, 3. You can literally go from viewing our menus to a booked order in 3 clicks, all without leaving our site.

Step 1: Find your favorite dessert and click Order Now

Step 1: Find your favorite dessert and click "Order Now"

Step 1) Visit the Cake or Dessert pages on sweetpeabakery.net. See an image of any item by hovering your mouse over it’s name. When you find your favorite, choose the right size to serve your crowd and click “Order Now”.

Step 2: Choose a date & time from the calendar

Step 2: Choose a date & time from the calendar

Step 2) A calendar view will load in place of the menu. Click on the date you want to order your dessert, then choose the time from options listed below the calendar. Pick the time that represents the earliest you  might pick-up the order.

Step 3: Confirm your order

Step 3: Confirm your order

Step 3) A confirmation page will load, specifying the dessert you have chosen, and your preferred pick-up time. Make corrections if necessary, or click the green “Book It Now” button to complete your order.

If you are logged into an existing Schedulicity account, that’s all you have to do until it’s time to pick up your dessert! Otherwise you will be prompted to log in, or create a Schedulicity account, which is free, easy, and can also be done without leaving our site. Once you use the service, we think it will become your preferred method for booking all kinds of appointments.

Of course if you have questions, or need to relay more details about your order, we will be available, as always by calling (406) 586-8200. Online ordering is just another way of making our customer service more responsive and flexible, giving you options that fit the way you plan and shop.

We will be adding items and services as we get the hang of things, and we would love your feedback. We’re Sweet Pea Bakery, at your service. Let us know how we can work for you.

Welcome back students: 1/2 price delivery to MSU through 10/8

Thursday, September 10th, 2009

It’s that time of year again. Bozeman has traded it’s tourists for it’s college students, and the area around the Montana State University campus is buzzing with activity. It’s no co-incidence that this is also the time of year we start seeing a lot of out-of-state numbers on our caller ID. Our made-from-scratch desserts, combined with our delivery service are popular with MSU parents looking to send some love to homesick kids, or a birthday cake on par with what they would bake if they just weren’t so far away. And we’re happy to be here to help.

Pink Champagne Cake from Sweet Pea Bakery in Bozeman

Pink Champagne Cake from Sweet Pea Bakery in Bozeman

Even if you’ve never ordered from us, as an MSU parent you are one of our best customers, and we want to say thanks. That’s why, from now through October 8th we are offering 1/2 price delivery to all Montana State students, faculty and staff. For on-campus locations and most of Bozeman, this means we can deliver anything on the menu for only $5.00! Advance notice is required. Access full delivery information from any page on our website.

But wait, there’s more! Sweet Pea Bakery uses Twitter.com to stay in touch with our customers, to share daily specials and musings on life in Bozeman. Now, if you or your VIP follow @sweetpeabakery on Twitter, ask for an additional $5.00 discount on your delivery. That means while the MSU discount is in effect, you can get your treats delivered for no additional charge! It’s our way of saying thanks for your business and promoting a sense of community across the miles between us.

We hope you are enjoying this late summer season. Thanks again for thinking of us. Call the bakery at (406) 586-8200 or send a tweet to order.