Posts Tagged ‘order’

Introducing 3-click online ordering: Schedule your next treat directly from the website!

Saturday, November 28th, 2009

We are happy to announce online ordering from Sweet Pea Bakery! Place your orders for local pick-up or delivery directly from our full cake and dessert menus at www.sweetpeabakery.net in only 3 clicks. It’s true.  Unlike phone ordering this function, powered by Schedulicity, is available 24 hours a day, 7 days a week. Order your next Sweet Pea treat from the comfort of your computer; no hassle, no credit card, no voice mail.

Why Schedulicity?

Our website has become the main interface for our customers to access our menus, as well as pictures and information about our products and services. We find that most people who pick up the phone to call us are either looking at the website during our conversation, or have visited recently to aid their ordering.

It seems like a natural extension of that interaction that some of these customers would prefer to save the phone call and order directly from that menu. But, to date we have been unsatisfied with Point of Sale options available to us. It turns out Carrie’s desserts, made to order by request, don’t work that well with Amazon-style order systems, based on depleting a pre-built stock of inventory.

Enter Schedulicity, a Bozeman-based online scheduling service that has gotten national attention by making life easier for service providers (such as stylists and massage therapists) and their clients. Their approach lets us divide up our work day into specific services based on our menu items, and allow customers to schedule our “services” directly from our own online menus. You can automatically add your dessert “reservation” to your calendar, and get e-mail reminders about your pick-up

How does it work?
Great question. Schedulicity makes the process easy as 1, 2, 3. You can literally go from viewing our menus to a booked order in 3 clicks, all without leaving our site.

Step 1: Find your favorite dessert and click Order Now

Step 1: Find your favorite dessert and click "Order Now"

Step 1) Visit the Cake or Dessert pages on sweetpeabakery.net. See an image of any item by hovering your mouse over it’s name. When you find your favorite, choose the right size to serve your crowd and click “Order Now”.

Step 2: Choose a date & time from the calendar

Step 2: Choose a date & time from the calendar

Step 2) A calendar view will load in place of the menu. Click on the date you want to order your dessert, then choose the time from options listed below the calendar. Pick the time that represents the earliest you  might pick-up the order.

Step 3: Confirm your order

Step 3: Confirm your order

Step 3) A confirmation page will load, specifying the dessert you have chosen, and your preferred pick-up time. Make corrections if necessary, or click the green “Book It Now” button to complete your order.

If you are logged into an existing Schedulicity account, that’s all you have to do until it’s time to pick up your dessert! Otherwise you will be prompted to log in, or create a Schedulicity account, which is free, easy, and can also be done without leaving our site. Once you use the service, we think it will become your preferred method for booking all kinds of appointments.

Of course if you have questions, or need to relay more details about your order, we will be available, as always by calling (406) 586-8200. Online ordering is just another way of making our customer service more responsive and flexible, giving you options that fit the way you plan and shop.

We will be adding items and services as we get the hang of things, and we would love your feedback. We’re Sweet Pea Bakery, at your service. Let us know how we can work for you.

The art of saying “when”. Sweet Pea Bakery is booked up through 8/18/09

Monday, August 3rd, 2009

Happy Summer everyone. Thanks so much for making this first busy season at our new location the best ever. We’ve been making the most of our new space to bring you even more of your favorite cakes and desserts, in even greater variety.

But, despite all this new space, we’re still a pretty small operation. Even with 3 of the best bakers in town, there is a point when too many orders risks compromising the quality our customers expect of us; a point we have to say “when”. Now that we’re in the peak summer season, we’ve reached that point, and can’t accept any more advance orders through Tuesday, August 18th.

To be fair to everyone, this applies no matter whose name you drop! But, there’s good news amidst the bad news here.

First off, our volume this summer is better than double last year. That is to say, there’s already a better chance of you enjoying Sweet Pea desserts at an upcoming event or function, you just have to be invited to the right parties! If that doesn’t work out, join us for one of the events keeping us so busy, our booth at Bite of Bozeman on Wednesday, August 4th. We’ll have mini-desserts on a stick, available to anyone willing to stand in line a few minutes.

Finally, and most important, our expanded display space allows us to stock larger desserts and cakes every day, and we’ve been doing a pretty good job keeping a fun selection for you to choose from. Call in the morning for that day’s selection, and we’ll hold something tasty just for you. Better yet, follow @sweetpeabakery on twitter.com for instant updates and specials several times a day. In fact, twitter is the best way to stay in touch with us, and stay ahead of the crowd to get the best selection.

Thanks for your patience and understanding. We realize no one’s special day is any less special than another, which makes it hard to say “no” to anyone. We know some people will be disappointed. We hope you’ll understand we can’t cut corners; that would be truly disappointing.