Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Bitcoin Casinos — to flag a factual error, ask how a bonus condition actually works, report a slow crypto withdrawal at a site we rank, or discuss a commercial arrangement. We publish independent comparisons of crypto casinos that accept US players, and reader messages are a large part of how we keep those pages accurate between reviews.
One thing to know before you write: we are a comparison and review publisher, not a casino. We cannot access your account at any operator, release a pending withdrawal, unlock a bonus, reverse a bet or verify your identity. Those requests have to go to the operator's own support desk. What we can do is check a claim, update a page, and tell you plainly what our research shows.
How to reach the editorial team
Email is the only channel we operate, and it reaches a person rather than a ticket queue. Write to [email protected] for anything editorial, and to [email protected] for commercial enquiries.
A message gets answered faster when it includes the specifics. Useful detail looks like this:
- The page you were reading and the operator involved — BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave.
- The coin and network you used, if the issue is a deposit or withdrawal — BTC, ETH, LTC, USDT, USDC or DOGE, and whether it was an on-chain transfer from a self-custody wallet or a send from an exchange account.
- Rough dates, and a transaction hash if you have one. A hash tells us whether funds actually moved on-chain or are still sitting on the operator's side.
- Your state, if the question touches availability. Offshore sites restrict different states, and the answer often depends on where you are.
Please do not send us passwords, seed phrases, private keys, 2FA backup codes or photographs of identity documents. No legitimate publisher or operator needs those, and anyone who asks for a seed phrase is attempting to steal your funds. If a message arrives containing that information we delete it rather than act on it.
What readers usually write in about
| Type of message | What we can do | Where it has to go instead |
|---|---|---|
| Factual correction on a review page | Re-check the source, amend the page, note the revision date | — |
| Bonus terms unclear (wagering, caps, expiry) | Explain how the condition usually works and point to the operator's stated terms | Operator support for a ruling on your specific account |
| Withdrawal delayed or declined | Log it, look for a pattern across reports, reflect it in the ranking | Operator support, then the licensing authority named on the site |
| Account closed or state-restricted | Note it and check whether our availability information is current | Operator support |
| Partnership or affiliate enquiry | Review it commercially, separately from editorial | — |
| Gambling harm or self-exclusion | Point you to support resources | 1-800-GAMBLER, and the operator's own responsible gambling tools |
How we make money, and what that does not buy
We earn commission when a reader signs up with some of the brands listed on this site. That relationship is disclosed rather than hidden, and it does not purchase a position. An operator cannot pay to be ranked above another, cannot have a limitation removed from its write-up, and cannot preview copy before it publishes. If you believe a page reads like an advertisement rather than an assessment, say so in an email — that is exactly the kind of feedback worth sending.
Ratings on this site are editorial scores from our own research. They are not customer review averages, and they are not the result of us depositing, playing or withdrawing anywhere.
Questions about the sites we rank
Most reader mail concerns three or four operators at the top of our list. Here is what we can tell you about them, including the parts that are less flattering, so you can decide whether your question is even worth sending.
BetPanda
BetPanda sits at the top of our rankings largely on the strength of a simple, recurring value proposition rather than a headline-grabbing welcome package: 10% weekly cashback. Readers write in asking how that is calculated, and the honest answer is that the qualifying period, the loss basis and any cap are set by the operator and can change — check the promotions page and the terms attached to it before you rely on a figure. Recurring cashback tends to suit steady players more than one-off depositors, because there is no large front-loaded match to chase down through playthrough.
Limitation: a cashback-only structure means less upfront value than sites offering a multi-deposit match, and cashback is still a rebate on money you have lost, not a return on it.
CoinPoker Casino
CoinPoker Casino gets contacted about most often for bonus questions, because its 150% welcome bonus up to $2,000 is the largest straightforward match near the top of our list. Any match of that size carries playthrough conditions, minimum deposit rules, game weighting and an expiry window, and those conditions are set by the operator — we would rather you read them than take our summary as gospel. The site's poker heritage also means readers often ask where the casino side ends and the card room begins; they are related products with different rules and different bonus treatment.
Limitation: a large percentage match usually comes with correspondingly heavy wagering, and a bonus you cannot realistically clear is worth less than a smaller one you can.
Cryptorino
Cryptorino draws mail because its offer is denominated in Bitcoin — a 100% match up to 1 BTC, plus 10% weekly cashback. A BTC-denominated cap is genuinely different from a dollar one: the value of both your deposit and your bonus moves with the market while you play, which can cut either way. Readers who want to avoid that entirely usually deposit in USDT or USDC instead, though a stablecoin deposit may be measured against the bonus cap differently. As with any match, the wagering requirement, eligible games and time limit are the terms that decide whether the offer is useful to you.
Limitation: crypto price volatility is a real cost here, not a footnote, and the headline "up to 1 BTC" figure is a ceiling very few deposits will approach.
Punkz and the rest of the list
Punkz advertises a 20,000 USDT welcome bonus with 15% cashback — a stablecoin-denominated package, so the dollar value does not drift while you play, though the same wagering, eligibility and expiry conditions apply as anywhere else. Below it, Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus a free bet up to €75 and 5% cashback) each attach their own qualifying terms. Every one of those figures is a maximum advertised by the operator, not an amount you should expect to receive.
Money questions we can and cannot answer
Using this site costs nothing. Playing at any of the operators we cover costs whatever you deposit, and you should treat that as money you can afford to lose.
On the mechanics, we are happy to explain in general terms how deposits and withdrawals work at crypto casinos: on-chain transfers from a self-custody wallet or an exchange account, in coins such as BTC, ETH, LTC, USDT, USDC and DOGE; network and gas fees paid to the blockchain rather than the casino; confirmation times that vary by network and congestion; and minimum and maximum withdrawal limits set per operator and sometimes per coin. Litecoin and stablecoins on low-fee networks generally move cheaper and faster than Bitcoin at busy moments, which is why many players deposit in one coin and cash out in another.
What we will not do is quote you a payout time as if we had measured it. Advertised "instant withdrawals" describe the operator's processing intent, not a confirmed result; the blockchain still needs its confirmations, and a manual review can be triggered at any point. If a cash-out at one of our listed sites has stalled, tell us the coin, the date and roughly how long — a pattern across several readers changes how we rank a site.
Verification, anonymity and the limits of what we will advise
Questions about identity verification arrive constantly, so here is our position. Some crypto casinos allow play with only an email address; many still reserve the right to request documents, typically at withdrawal, at higher volumes, or where their licence or anti-money-laundering obligations require it. "No KYC" in marketing rarely means "never any checks" — read the terms before you assume it does.
We will explain what a site's published policy says. We will not help anyone supply false details, bypass a geoblock or state restriction, or get around identity, sanctions or anti-money-laundering checks, and we do not treat pseudonymous play as a way to avoid reporting income. Messages asking for that get a short reply pointing back here.
Game coverage questions
If you are writing to ask what a particular site actually offers, the categories across the operators we list are broadly consistent: slots from third-party studios, live dealer rooms with real croupiers streaming blackjack, roulette and baccarat, RNG table games, and the crypto-native originals — crash, dice, plinko and in-house variants that often carry provably fair verification you can check per round. Provably fair applies to a site's own games; third-party slots rely on RNG certification and studio-level audits instead. Both are worth understanding, and neither changes the fact that the house edge remains in place.
We do not publish game counts or title lists supplied by operators without being able to verify them, so we would rather tell you a lobby's shape than a number we cannot stand behind.
Sportsbooks and other products at the same brands
Several of the brands on this site run more than a casino. Vave's package includes a free bet, which tells you there is a sportsbook alongside the casino floor, and CoinPoker's identity is built around online poker as much as casino games. Sports betting, poker and casino play are usually separate wallets or at least separate bonus systems within one account: rakeback on poker is not cashback on slots, and a free bet will not clear a casino wagering requirement. If your question involves one of those adjacent products, say which one — the terms differ enough that the answer changes.
Legal standing, eligibility and age
You must be at least 18 to use this site, and at least 18 or 21 at the operator depending on that site's own minimum and the rules that apply where you live. Check the operator's stated minimum age before registering; where the two differ, the higher one governs.
The crypto casinos we cover are offshore. They hold licences from jurisdictions such as Curaçao or Anjouan — not from any US regulator, and not from the state gaming boards that oversee regulated online casinos in places like New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island. There is no federal legalization of online casino gaming, and those state-regulated operators do not run on crypto. For most US players, playing at an offshore crypto casino sits in a legal grey area, and state law varies considerably. Check your own state's rules, and note that operators self-restrict different states — a site available to a reader in one state may refuse an account in another.
Because these sites are not overseen by a US regulator, the consumer protections, complaint routes and self-exclusion systems you would get from a state-licensed operator may not exist. Disputes usually end with the offshore licensing authority named in the site's footer. We are not lawyers, and nothing here is legal advice. The same goes for tax: US players are generally liable for tax on gambling winnings and on crypto gains, and how that applies to you is a question for a qualified tax professional, not for us.
Playing safely
Gambling costs money, and losing is the expected outcome over time. No bonus, rakeback tier, provably fair algorithm or strategy changes that, and crypto price movement adds a second way to lose value on top of the first. Never stake money you need for anything else, and never bet to recover a loss.
If gambling has stopped being entertainment for you or someone close to you, help is available free and confidentially through the National Problem Gambling Helpline on 1-800-GAMBLER. Offshore sites may offer deposit limits, cooling-off periods or self-exclusion within their own platform, but those tools are not equivalent to a state-regulated self-exclusion program and do not carry across operators. If you mention gambling harm in an email to us, we will reply with resources rather than links to casinos.
Response times and what to expect
- Send your message with the operator name, the page, and any relevant dates or transaction details.
- It is read by a member of the editorial team. Corrections go to whoever wrote or maintains the page.
- We aim to reply within two business days, longer when a claim needs checking against an operator's published terms.
- If a page changes as a result, we update the fact-check date so other readers can see when it was last verified. Our pages carry a fact-check date of Sep 19, 2026 unless a later revision is shown.
While you wait for a reply, our guide to trusted non-GamStop casinos may cover related ground on operators outside a national self-exclusion scheme, though the regulatory picture there differs from the US one described above.
Written and maintained by Blythe Quill for Top Bitcoin Casinos. Thanks for reading — and for telling us when we get something wrong.